Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Not able to reset Password

Mazher Hassan
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 10, 2018

I am able to get e-mail in inbox for Forgot Password. When click on RESET.

It does not accept any valid password.

Consistent displays "The new password you entered is invalid."

I tried all valid combination starting from weak password to strong

1 answer

0 votes
Dave Theodore [Coyote Creek Consulting]
Community Champion
October 10, 2018

Sounds like you're on a Server instance that is connected to an external directory service such as LDAP or Active Directory.  If that is the case, it's unlikely that you will be able to change your password via Confluence. You will need to follow your company's procedure for resetting your password via that directory service.  

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events