Not able to disable user although correct settings

[Thomas Fialek]

HI there,

we want to disable a user to safe licenses in confluenes. But we always get the error message "User "xy" could not be disabled. The directory may be read-only."

I went to the user directories and opened the settings for the active directory server.

There I clicked under LDAP Permissions "Read/Write".

Additionally I checked "Manage User Status Locally" under Advanced settings.

According to confluence troubleshooting it should be enough to disable user, but we still get the error message:

Has some an idea how to disable users properly?

[Nic Brough -Adaptavist-]

You might have told Jira that the directory is read/write, but that does not necessarily mean the directory is write-able by Jira.

Does the user that Jira connects to the directory with have full write permissions in the directory?

[Thomas Fialek]

Where in the settings I can check which user is connected to the directory in Jira?

[Nic Brough -Adaptavist-]

Is it not shown when you "edit" the directory settings?  If not, then I think it should still be shown in the "system information" page.

[Thomas Fialek]

Are we talking about jira or confluence where I should check?

Because I couldnt find anything in the confluence settings.

[Nic Brough -Adaptavist-]

Both have a system information page, and an option to edit the directory.

[Thomas Fialek]

Could it be an option to delete or remove the users from the group in the microsoft AD and then run a sync on confluence?

Everything seems to be alright in the confluence settings.