Non-ASCII encoding issue

[Mahmoud Al Habbal]

Hi,

When I add a Korean content or Arabic one in Meeting notes for example, I got ????? until I refresh the browser completly (using F5). same issue I am facing if I open the notes later after opening it I have to refresh the browser to read the non-ASCII characters.

Also I am face same issue exactly when I upload file with Arabic name.

Please note that I have MySQL with UTF8 and Confluence is behind Apache Proxy.

[AnnWorley · Accepted solution]

Please check out the answers to ? characters instead of ő,Ő,ű,Ű (hungarian language) and see if any are useful.

The fact that your characters do appear as expected after a refresh in the browser is interesting.

Please see Troubleshooting Character Encodings for more tips.

[Mahmoud Al Habbal]

Hello,

Unfortunately none of these solutions works for me.

By the way if I click 'Edit' the meeting notes I can see the Korean characters.

By the way, I am using same MySQL for jira (different db) without this issue

Thx

[AnnWorley]

What was the result of the diagnostic query from Characters appear as question marks using MySQL?

SHOW VARIABLES LIKE 'character\_set\_%';

I ask because I found a support case with the same symptoms and it turned out that the default encoding for inbound connections was latin1.

[Mahmoud Al Habbal]

mysql> SHOW VARIABLES LIKE 'character\_set\_%';
+--------------------------+--------+
| Variable_name            | Value  |
+--------------------------+--------+
| character_set_client     | utf8   |
| character_set_connection | utf8   |
| character_set_database   | utf8   |
| character_set_filesystem | binary |
| character_set_results    | utf8   |
| character_set_server     | utf8   |
| character_set_system     | utf8   |
+--------------------------+--------+
7 rows in set (0.00 sec)

[Mahmoud Al Habbal]

I think you have a point. I am checking old files and notes. but when I add new files with Arabic and change the notes with Arabic and Korean it's working fine now

Thanks for your support

[AnnWorley]

Really happy to hear it!