No permission to access Confluence from Service Desk

[Tim Brading]

I have 200 end users who raise service desk issues.  I have 10 agents who deal with the issues, and about 3 people who will create Knowledge base articles.

I created the Knowledge Base from within the Service Desk, and it works fine for me.

However, no other users have any access to the Knowledge Base articles I have created.

When I go into Confluence and look at the permissions for the Service Desk space, I can see no Group permission that would allow Service Desk users to be able to view the pages.

Where is it that I need to set the permissions in Confluence to allow my Service Desk users to be able to view the Knowledge Base articles that have been created?

[Thomas B]

Hey Tim,

You can try to switch the permissions on your Knowledge Base, see my screenshot below. Go to the Knowledge Base > Space tools >Permissions > Anonymous Access > Edit permissions and allow all anonymous users to view the knowledge base.

If your site is public facing, we may need to take a different approach. 

Let me know if this will work for you. 

[Tim Brading]

Thanks for that idea.  Does that permission apply to ALL confluence spaces, or just the specific Service Desk Space assigned Confluence Space?
We have other confluence spaces that we do not want all users to be able to see.

[Thomas B]

This permission would only apply to that specific space. You can check your anonymous permissions by logging out of your confluence instance then clicking back into your confluence site without being logged in. If your permissions are correct, you should see the space. 

[Tim Brading]

Thank you
However, unfortunately our site is accessible directly from the Internet.  Currently all users have to log in before they can raise a service desk ticket.

I would not be willing to open up the Confluence space to anon access, as there would be potentially sensitive information held withing this space (instructions for setting up systems etc..).

Is there no way to set a permission to allow Service Desk users to have permission to the Confluence space (as the Service Desk licence is supposed to allow)?