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New user has previous user's name (same login name)

Mike Reider
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April 20, 2020

Hello, we have a new user that has the same first initial + same lastname as an old user (who is no longer w company)

ie,  Rick Loe (new),  Rachel Loe (old)

both have same login,

rloe@company.com

I deleted the old user account from Atlassian admin screen, sent an invite to the new user (same login/email name)

The new user is showing up but his Display Name is showing the old user's name

Rick = new user

Rachel = old user

How can I fix this?

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