My free Confluence site was deleted

[marianne bosch]

Hi there,

I have been inactive on Confluence for about a month or 2. I tried to log into my account today, and it rerouted me to a verification process to which I did. Confluence then sent me to a page that said
"We already notified the admin of your access request for Confluence on 2314farwell.atlassian.net."

I am the admin and did not receive anything. I logged into Atlassian and tried to adjust the settings, but now Atlassian is saying that this domain does not exist. 

How is this possible and I tried to contact support, but when I entered the domain, nothing came up, therefore I can't get help.

Please help

[marianne bosch]

These emails were in my spam folder dating back in July. Is it possible to recover my account? I don't see anything/options re: the steps you gave me.

[marianne bosch]

thanks so much!

[Trudy P Claspill]

Hello @marianne bosch 

Welcome to the Atlassian community.

A free Confluence Cloud subscription that is left inactive will be deactivated after 40 days of inactivity. Two weeks and one week before that 49th day warning emails will be sent to the Organization Admin and the Billing Admins. If you fulfill those roles for the subscription you may want to check your emails and spam folder.

On the 15th day after deactivation in these scenarios the data will be permanently deleted.

You could login to https://admin.atlassian.com/billing

Select your billing account. Then select Subscriptions, and click on the Inactive tab. There you will see inactive subscriptions and the date of cancellation.

To get an authoritative answer on the state of your subscription you can reach out to the Billing team through this page:

https://www.atlassian.com/company/contact/purchasing-licensing#/

For options select Your Account, then Reactivate a Subscription.

Good luck!

[marianne bosch]

Hi, it's me again. The confluence we had was again deleted. We have not checked it since June or July.

Someone help?
|

2314farwell.atlassian.net

[Trudy P Claspill]

Hello @marianne bosch 

Atlassian has a policy about deactivating Free subscriptions that are left inactive. I wrote an article about it here.

https://community.atlassian.com/forums/Confluence-articles/Free-Confluence-Cloud-Deactivation-Due-to-Inactivity-How-did-it/ba-p/3253890

Which points to a much more detailed article here

https://community.atlassian.com/forums/Jira-articles/Atlassian-Jira-JSM-Confluence-Free-Tier-Inactivity-amp-Data/ba-p/3251237

You can try to self-service reactivate it or you can reach out to the Atlassian Billing team as I mentioned in my reply back in June.

Here we are user/customers if Atlassian, like you, and have no access to help you directly.

[Trudy P Claspill]

These emails were in my spam folder dating back in July. Is it possible to recover my account? I don't see anything/options re: the steps you gave me.

Based on my experience, if you received an email in July that your subscription was deactivated due to inactivity, and it has been more than 14 days since the date specified in the email, then your data has probably been permanently deleted and not even Atlassian can recover it.

To get an authoritative answer you will need to contact Atlassian directly. You can do that following the guidance in this section of the full article:

How to reactivate the subscription and restore the data:

If you arewithin the 14 daysfollowing the deactivation the subscription can be reactivated and the data restored. To ensure your data is restored contactAtlassian Billing, Licensing, & Pricing Supportfor assistance. Select the optionsYour accountandReactivate a subscription.

 The Atlassian Billing team will be able to confirm if your data has been permanently deleted or if it is still recoverable.