My API Token Cannot Access A Page That The User of The Token Can, What Settings to Change?

[Chris Mallinson]

I am working on some automation for our Confluence pages. I contacted my IT team who created a token using a service account. IT has confirmed that they can access the space on Confluence (where we want the automation to exist) when logged in under that service account.

However, when I try to setup automation using that token and python's requests library in the following code:

resp = requests.get( 
    url=f"[redacted link]", 
    verify=False, 
    headers={ 
        'Authorization': f'Basic [redacted Atlassian key]', 
    } 
) 
print(resp.content)

I get this error response:

b'{"errors":[{"status":404,"code":"NOT_FOUND","title":"Not Found","detail":null}]}

Any ideas on why we can access this page when logged in but we get authorization issues when using the token?

[Shawn Doyle - ReleaseTEAM · Accepted solution]

Ensure you pass the service account as the user when using its token.

The docs for using the token via API calls are here:

https://support.atlassian.com/atlassian-account/docs/manage-api-tokens-for-your-atlassian-account/

Also, look at sunnyape's answer to this thread. 

https://community.developer.atlassian.com/t/api-token-authentication-contradictory-documentation/66594

[Chris Mallinson]

That was our problem, we were not passing the service account with the token. Thanks for the help!