Missing attachments and images after license expired has been renewed.

[calsaviour low]

Hello,

Recently my 30 day trial license has expired.

I did the following

a) Generate a new license for confluence.

The existing file based images and attachment are no longer available.

Any idea how to recover to attachments and images?

Thanks

Calvin

[Igor M.]

Hello,

In standalone server version of Confluence your attachments are stored in <confluence home>/attachments directory. These should not have disappeared due to expired license. They can however disappear if you make major configuration change, like server migration, or change home directory path. 

• Check if you can see attachments on pages from *** > Attachments menu in top right corner
• Check your <confluence home>/logs/atlassian-confluence.log for any missing attachments errors, these should also give you a long path to the missing file, so check if file is present in the path.
• Try clearing plug-ins cache and re-indexing your instance from scratch 

Shutdown Confluence,
Delete bellow directories:
<confluence-home>/index/
<confluence-home>/journal/
<confluence-home>/bundled-plugins
<confluence-home>/plugins-cache
<confluence-home>/plugins-osgi-cache
<confluence-home>/plugins-temp
<confluence-home>/bundled-plugins_language
Start Confluence
Navigate to Confluence Admin > Content Indexing and click "Rebuild"

• Follow this KB, especially the first part that will allow to determine if attachments are in fact missing How to resolve missing attachments in Confluence
• Finally if you are in fact missing attachments from <confluence home>/attachments, you can restore the contents of this folder from backup.

Let me know how it goes

Regards,

Igor

[calsaviour low]

Hi Igor,

Thanks for the steps. 

Check the attachments and images are missing.

Need to do a restore content to see if it works.

Cheers

Calvin

[Igor M.]

You might need to do a re-index after restoring attachments to make sure these are picked.

Let me know if you have any questions

Regards,

Igor

[calsaviour low]

I see.

The backup i have was done manually instead of using the confluence backup feature.

So this is the predicament i am facing. Below are the steps i am thinking to run

1. Create backup for current confluence (using the confluence feature)

2. Manually restore the attachment directory using my own backup through the command terminal

3. Restore the backup in Step 1.

4. Then run the re-index.

Would this cause any issues?

[Igor M.]

Nope should work fine, you only need to copy attachment folder and overwrite the one on the server, so even if you just had a copy of this folder somewhere, it would be enough.

having your own manual backup is definitely good and recommended once your instance grown beyond few thousand pages, this removes constrains on Confluence resources associated with built in backup feature.

So action plan:

• Backup your current Confluence home directory and DB
• Copy <Confluence home>/attachments from your backup and overwrite/merge with the one you have on server
• Reindex Confluence from General Configuration > Indexing

hope this helps

Regards,

Igor