Max challenge attempts exceeded. Please refresh the page to try again!

[Ye ok Jang _Samsung_]

Hello,

Whlie I had no issues accessing that confluence on my previous laptop(through my company account), now I'm unable to login with a message like 'Max challenge attempts exceeded. Please refresh the page to try again!'.

I've cleared my browser's cookies and data and used Chrome and Edge, but it still failed.

(Due to company internal policy, the incognito mode is not available.)

My company IT support team suspects that my new IP or MAC addr may be blocked by your system's security settings. (If you need info about my IP/MAC addr, please let me know.)

Could you please help me to login the ORAN alliance confluence successfully?

-. Confluence URL -  https://oranalliance.atlassian.net/

Looking forward to your support,

Ye ok

[Trudy P Claspill]

Hello @Ye ok Jang _Samsung_ 

Welcome to the Atlassian community.

We are users of the Atlassian products, like you.

We don't have access to the site you mentioned and we are not administrators for it.

You will need to contact the owners/tech support team for that site. They may have set up IP blocking/whitelisting that is specific to their site. If you are unsure who to contact, start with the people that told you to access that site.

Good luck!