Manual Update Error - 7.9.3 to 7.12.5/7.13.0 - com.install4j.runtime.beans.actions.control.RunScrip

[Nick Nelson]

Hello,

Going through the manual update process from V 7.9.3 to 7.12.5/7.13.0 (tried both) on Windows server 2016, using the windows installer. 

I received the following error. 

Setup

"com.install4j.runtime.beans.actions.control.RunScrip"

I hit ignore and the upgrade completes but cannot access confluence afterward. 

Here is the output log data:

In action "Update JVM Options when upgrading JDK 8 to JDK 11 [Run script]" (screen "Upgrade Actions [Form]"), property "Script":
java.lang.NullPointerException
at java.base/java.util.Objects.requireNonNull(Unknown Source)
at java.base/java.util.Arrays$ArrayList.<init>(Unknown Source)
at java.base/java.util.Arrays.asList(Unknown Source)
at com.install4j.script.I4jScript_Internal_258.eval(I4jScript_Internal_258.java:14)
at com.install4j.script.I4jScript_Internal_258.evaluate(I4jScript_Internal_258.java:*58)
at com.install4j.runtime.installer.helper.Script.evaluate(Script.java:33)
at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:202)
at com.install4j.runtime.installer.ContextImpl.runScript(ContextImpl.java:196)
at com.install4j.runtime.beans.actions.control.RunScriptAction.execute(RunScriptAction.java:34)
at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(SystemInstallOrUninstallAction.java:29)
at com.install4j.runtime.installer.ContextImpl$9.executeAction(ContextImpl.java:1731)
at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1722)
at com.install4j.runtime.installer.ContextImpl$9.fetchValue(ContextImpl.java:1719)
at com.install4j.runtime.installer.helper.comm.actions.FetchObjectAction.execute(FetchObjectAction.java:14)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionDirect(HelperCommunication.java:271)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionInt(HelperCommunication.java:256)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.executeActionChecked(HelperCommunication.java:184)
at com.install4j.runtime.installer.helper.comm.HelperCommunication.fetchObjectChecked(HelperCommunication.java:167)
at com.install4j.runtime.installer.ContextImpl.performActionIntStatic(ContextImpl.java:1719)
at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(InstallerContextImpl.java:159)
at com.install4j.runtime.installer.ContextImpl.performAction(ContextImpl.java:1147)
at com.install4j.runtime.installer.controller.Controller.executeAction(Controller.java:389)
at com.install4j.runtime.installer.controller.Controller.executeActions(Controller.java:355)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Controller.java:212)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:111)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)

[Alexis Robert]

Hi @Nick Nelson , 

looking at the error stack, looks like an issue with your Java version. 

I would try upgrading using an archive file and using your own Java version 8, this way you're sure that there is no conflict with Java 11 : https://confluence.atlassian.com/doc/upgrading-confluence-manually-255363437.html

It's not very different from the installer, you'll just need to copy some previous configurations. At least it might help you perform the upgrade.

Let me know if this helps, 

--Alexis