Lost access to Confluence

[pemami-fv]

Hello,

I never received an email (as far as I can tell) about my Confluence instance being terminated and I would like to know if it is possible to get it back?

Thanks in advance

[Nikola Perisic · Accepted solution]

Welcome @pemami-fv 

You can refer to this article: https://community.atlassian.com/forums/Confluence-questions/Why-was-my-free-Confluence-site-deactivated-and-when-reactivated/qaq-p/2737084

When you are not active more than 120 days on free Confluence site, your site will be deactivated.

[pemami-fv]

Looks like the data is lost at this point which is a shame. Thanks for pointing me in the right direction.

[Nikola Perisic]

Data won't be lost, it is just temporarily disabled. Like @Jack Brickey mentioned, Atlassian support engineer will be contacting you shortly to restore your site. 

[Jack Brickey]

Hi @pemami-fv , I have flagged your post for review. You might also go to Atlassian Support and select Billing payments for assistance.

[Shalini Pradhan]

Hello @pemami-fv ,

Good day! Welcome to Atlassian Community :)

Can you share with us the cloud site URL where Confluence is located for us to check ?