Three paths that actually move:
1. Re-file through the billing door, not the support door. At support.atlassian.com, choose the billing and pricing category, then the "Create a new quote" topic — that routes to Atlassian's customer advocate team instead of product support. If you post the ticket key back in this thread, Atlassian staff who monitor the community can often escalate it.
2. Ask whether you already have an account manager. Organizations on Premium with a few hundred seats often have an assigned Atlassian account executive they've never heard from. Request an introduction in that same billing ticket — a named human changes everything.
3. Use a Solution Partner. Any Atlassian Solution Partner can scope and return a Cloud Enterprise quote, typically in days, at the same pricing you'd get direct. Full transparency: I work at one, so weigh that accordingly — the Atlassian partner directory has plenty to choose from, and the channel costs you nothing.
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