Login problem on mobile app

[Christian Knell]

Hey everybody,

when i try to login into my site via the android mobile app it doesn't work. The progress circle is shown but no redirect to the confluence page is executed.

When entering wrong login credentials it brings me back to the login screen.

So it seems like there is only no redirect, when i am "successfully" logged in.

Any ideas?

[Shannon S]

Christian,

Can you please tell me how your login is working for your instance? Are you logging in via a proxy or do you go straight via Confluence with no proxy?

Regards,

Shannon

[Christian Knell]

Hi Shannon,

Confluence is running behind a proxy.

Regards,
Chris

[Shannon S]

Hi Chris,

Thank you for letting me know. Could you let me know if you're logging in via the proxy? If so, this won't work with the mobile app. 

Regards,

Shannon

[Christian Knell]

Hi Shannon,

i have another Confluence instance which is also running behind a proxy, but the login works there.

Could it be because one instance is running as a subdomain and the other as a context of the main Domain?

confluence.domain.com --> working
domain.com/confluence --> not working

Regards,
Christian

[Shannon S]

Thank you, Christian,

In that case, can you try removing the context path temporarily and just use the domain or a subdomain in your case and see if the problem persists?

If so, we can report a bug.

Regards,

Shannon

[Christian Knell]

Sadly this is not possible, because the instance is required to be accessible through the /confluence context. Could it be because of a badly configured certificate? The instance is running on SSL. Are there any error logs i could have a look at?

[Shannon S]

Hi Christian,

Sure, you can check the server logs that are listed here:

• Working with Confluence Logs

Let us know if you have any trouble finding them.

Shannon