Login authorization for all Jira Service Desk users on Confluence without a license

[Tim Zerau]

Hello everyone,
I have about 6000 users who should access the Confluence Wiki. We currently only have 500 Confluence licenses for all active users who should write articles.
We would only make some pages and areas visible to all 6,000 users after registering because there are some sensitive data there. After Googling a little, I found this article about it.
Link:  https://confluence.atlassian.com/doc/give-access-to-unlicensed-users-from-jira-service-management-829076204.html

I have set everything up and in the global permissions it is also set that unlicensed users can log into Confluence. But when I log into Confluence it says “Not allowed” See picture.

What am I doing wrong?
Where does Confluence get the information from that the user uses Jira Service Desk?

• Confluence and Jira Service Desk have an application link
• The user account is available as a customer in the Jira Service Desk.

Best regards
Tim

[Bastian Stehmann · Accepted solution]

Hi @Tim Zerau ,

If you want to use this way, you have to add the confluence space as knowledge base in a JSM project. The user will then be able to search for articles in the customer portal. A login directly in Confluence is not possible this way.