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Linking Jira and Confluence not working

Matvey Fridman
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August 4, 2020

Hello there,

 

I am trying to link a Confluence (Cloud) Space to my new Jira (Cloud) project.

I already established a bilateral application link between the two services. On both sides it says "connected". Then I added the Jira application link to the application link list of the Confluence space. No problems there.

But when I try to "Connect the project to a confluence space" from the Pages menu of my next-gen Jira project, my space doesn't show up. Linking a Confluence page inside a Jira issue doesn't work either, since no pages can be found.

Please help :)

Cheers!

1 answer

1 vote
Ste Wright
Community Champion
August 5, 2020

Hi @Matvey Fridman 

Gave this a go in our instance and it worked fine for me:

  1. Go to your Space in Confluence
  2. Select Space Settings > Integrations
  3. Press "Add Link" in the top-right corner, and select which project to relate the space to
  4. Next go into Jira and into your projects
  5. Select "Pages" from the left-hand project menu
  6. Select to connect the project to a space - and choose your space

There shouldn't be a need to relate the two instances together as that is handled automatically in Cloud. Likewise this shouldn't be a permissions issue or otherwise, as it's a Free instance.

Let us know if these are the steps you took :)

Ste

Matvey Fridman
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 5, 2020

Hi @Ste Wright Thanks for the response!

That is pretty much what I have done, but my Confluence space does not show up in the left-hand "Pages" menu in Jira.

I probably should say that for whatever reason my Jira instance is running under a different domain name than my Confluence instance (like abc.atlassian.com versus xyz.atlassian.com). I am an admin in both services though and it is the exact same team... 

Ste Wright
Community Champion
August 5, 2020

Hi @Matvey Fridman 

I'm not completely sure - but I think you need them on the same domain in Cloud.

There is a different between application links (where some information is shared between two distinct domains) and site-specific links (more full integration).

One option would be to create a new Confluence instance under your Jira Cloud's domain and then import data from one Confluence site to the other. It might take a little work due to user management, billing, etc but it would avoid these issues now and in future!

Ste

Jaap Buitelaar
Contributor
July 10, 2024

Great! I linked the Jira project to the space, as described above in steps 1 .. 3.

Now it works (again).

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