Linking Jira and Confluence not working

[Matvey Fridman]

Hello there,

I am trying to link a Confluence (Cloud) Space to my new Jira (Cloud) project.

I already established a bilateral application link between the two services. On both sides it says "connected". Then I added the Jira application link to the application link list of the Confluence space. No problems there.

But when I try to "Connect the project to a confluence space" from the Pages menu of my next-gen Jira project, my space doesn't show up. Linking a Confluence page inside a Jira issue doesn't work either, since no pages can be found.

Please help :)

Cheers!

[Ste Wright]

Hi @Matvey Fridman 

Gave this a go in our instance and it worked fine for me:

1. Go to your Space in Confluence
2. Select Space Settings > Integrations
3. Press "Add Link" in the top-right corner, and select which project to relate the space to
4. Next go into Jira and into your projects
5. Select "Pages" from the left-hand project menu
6. Select to connect the project to a space - and choose your space

There shouldn't be a need to relate the two instances together as that is handled automatically in Cloud. Likewise this shouldn't be a permissions issue or otherwise, as it's a Free instance.

Let us know if these are the steps you took :)

Ste

[Matvey Fridman]

Hi @Ste Wright Thanks for the response!

That is pretty much what I have done, but my Confluence space does not show up in the left-hand "Pages" menu in Jira.

I probably should say that for whatever reason my Jira instance is running under a different domain name than my Confluence instance (like abc.atlassian.com versus xyz.atlassian.com). I am an admin in both services though and it is the exact same team... 

[Ste Wright]

Hi @Matvey Fridman 

I'm not completely sure - but I think you need them on the same domain in Cloud.

There is a different between application links (where some information is shared between two distinct domains) and site-specific links (more full integration).

One option would be to create a new Confluence instance under your Jira Cloud's domain and then import data from one Confluence site to the other. It might take a little work due to user management, billing, etc but it would avoid these issues now and in future!

Ste

[Jaap Buitelaar]

Great! I linked the Jira project to the space, as described above in steps 1 .. 3.

Now it works (again).