Licence

[Sachindran Gangaiya]

Do we still pay licence for a suspended / deactivated users in confluence ?

[Sarp Egemen]

Hi @Sachindran Gangaiya 
No, deactivated users are not billable.

[Kieren _SmolSoftware_]

@Sarp Egemen is correct.

Deactivated and suspended users do not count towards your bill.

Also, if a user is in your user list and they do not have product access to confluence, they will not count towards your bill.

[Sarp Egemen]

Indeed! Thanks @Kieren _SmolSoftware_ 

[Aaron Pavez _ServiceRocket_]

Hi @Sachindran Gangaiya 

For a user to not count towards billing, a site admin should delete or remove the user from any synced user directory. To remove a user from a cloud site, see Remove or suspend a user.

Suspend access to remove a user’s access to your organization temporarily. You won’t be billed for a user when their access is suspended. Restore access to give the user access to your organization and products again. They’ll regain their roles and group memberships when this happens.

More on that here:

https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/

Regards