Label Button is not visible in template

[Irène Jost]

Hi, the label button is not visible in our confluence version 6.7.1 when I edit a template. Do you know what the problem could be? Thank you so much for your answer. Irene

[SMS]

Hi Irène,

Which kind of template is this? Is this a Space Template or Global Template, and did you create it yourself?

I'm not able to replicate this myself in Confluence 6.7.1 except where the template is a system template. Can you let me know if this is what you're trying to do?

Regards,

Shannon

[Irène Jost]

Hi Shannon

It's a Space Template (I guess) and I created it myself. The template is under "Configure area".

Thank you, regards, Irene

[SMS]

Irène,

Thank you for confirming. Do you know if other users can confirm the same issue? Does the same occur if you edit a Global Template? 

Since I'm not able to replicate this, a few things we can do to test would be:

• Remove any customizations you have on the instance
• Disable all add-ons, putting Confluence in safe mode.

If this doesn't return the labels button, then I'm going to create a ticket for you in our support system, as we will need some log files from you in order to troubleshoot further.

Regards,

Shannon

[Irène Jost]

Hi Shannon

Thank you for your answer. Sorry, for my late response. I was in the holidays. 

I'll forward your message to our Confluence representative.

If it does not work, I'll contact you again.

Thank you, kind regards

Irene