LDAP sync issues

[Rajesh Kancherla]

I am able to test the connectivity to LDAP. But when I try to run the other tests it is not completing and I see below error in the logs:
17-Jul-2020 09:57:18.347 WARNING [Catalina-utility-2] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8090-exec-10] (id=[213]) has been active for [67,258] milliseconds (since [7/17/20 9:56 AM]) to serve the same request for [http://xxxxx:8090/plugins/servlet/embedded-crowd/directories/troubleshoot/] and may be stuck (configured threshold for this StuckThreadDetectionValve is [60] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.
java.lang.Throwable
at java.naming@11.0.7/com.sun.jndi.ldap.pool.Pool.getPooledConnection(Pool.java:131)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapPoolManager.getLdapClient(LdapPoolManager.java:340)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1602)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2752)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:320)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtxFactory.getUsingURL(LdapCtxFactory.java:192)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtxFactory.getUsingURLs(LdapCtxFactory.java:210)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtxFactory.getLdapCtxInstance(LdapCtxFactory.java:153)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtxFactory.getInitialContext(LdapCtxFactory.java:83)
at java.naming@11.0.7/javax.naming.spi.NamingManager.getInitialContext(NamingManager.java:719)
at java.naming@11.0.7/javax.naming.InitialContext.getDefaultInitCtx(InitialContext.java:305)
at java.naming@11.0.7/javax.naming.InitialContext.init(InitialContext.java:236)
at java.naming@11.0.7/javax.naming.ldap.InitialLdapContext.<init>(InitialLdapContext.java:154)
at org.springframework.ldap.core.support.LdapContextSource.getDirContextInstance(LdapContextSource.java:42)
at org.springframework.ldap.core.support.AbstractContextSource.createContext(AbstractContextSource.java:343)
at org.springframework.ldap.core.support.AbstractContextSource.doGetContext(AbstractContextSource.java:139)
at org.springframework.ldap.core.support.AbstractContextSource.getReadWriteContext(AbstractContextSource.java:174)
at org.springframework.ldap.transaction.compensating.manager.TransactionAwareContextSourceProxy.getReadWriteContext(TransactionAwareContextSourceProxy.java:88)
at org.springframework.ldap.transaction.compensating.manager.TransactionAwareContextSourceProxy.getReadOnlyContext(TransactionAwareContextSourceProxy.java:61)
at com.atlassian.crowd.directory.SpringLDAPConnector.testConnection(SpringLDAPConnector.java:1416)

If i use default timeout settings I get below error:

17-Jul-2020 10:13:38.434 WARNING [Catalina-utility-2] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8090-exec-5] (id=[208]) has been active for [66,784] milliseconds (since [7/17/20 10:12 AM]) to serve the same request for [http://cdcalv049.na.convergys.com:8090/plugins/servlet/embedded-crowd/directories/troubleshoot/] and may be stuck (configured threshold for this StuckThreadDetectionValve is [60] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.
java.lang.Throwable
at java.naming@11.0.7/com.sun.jndi.ldap.pool.Pool.getPooledConnection(Pool.java:131)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapPoolManager.getLdapClient(LdapPoolManager.java:340)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapClient.getInstance(LdapClient.java:1602)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtx.connect(LdapCtx.java:2752)
at java.naming@11.0.7/com.sun.jndi.ldap.LdapCtx.<init>(LdapCtx.java:320)

On GUI:

I get this:
Test basic connection : SucceededTest retrieve user : Failedorg.springframework.ldap.PartialResultException: nested exception is javax.naming.PartialResultException [Root exception is javax.naming.CommunicationException: concentrix.com:389 [Root exception is java.net.ConnectException: Connection timed out (Connection timed out)]]

Any help will be really appreciated.

Regards,

Rajesh Kancherla.

[Diego]

Hello there!

As I understand, your connection between Confluence and LDAP is timing out and not working as expected.

I believe that there is a chance that your instance is being affected by the situation described here:

• [Confluence Server] Synchronization with LDAP Server Fails with PartialResultException

Let us hear from you!