Jira JSD Cloud with local Confluence

[Matthias Fleschütz]

Hi everybody,

for different reasons our Jira instance is cloud based.

We also have some internal confluence server available.

I would like to have the Knowledge Base feature link to my local Confluence (all users have access when browsing or editing Jira issues).

I couldn't figure out how...Jira always wanted to let me test Confluence cloud...

Best,

Matthias

[Diego · Accepted solution]

Hello there Matthias!

As of today, it is not possible to link JSD Cloud to Confluence Server. There is a blogpost for JSD that takes on this aspect:

Knowledge bases must be on the same domain as your service desk

There, it reads:

We're changing how Jira Service Desk links to Confluence, and your service desk's knowledge base might be affected.

On 7 March, 2018, Jira Service Desk Cloud will no longer support links to:

• Confluence Server
• Confluence Cloud spaces hosted on a different domain

Why?

This change will help us improve how Jira Service Desk and Confluence integrate, and deliver you new knowledge base goodies in the future. 

Let us know your thoughts on this!

[Matthias Fleschütz]

Hi @Diego

thanks to point that out...although I dont like the answer content-wise ;-)

Best,
Matthias