We are using Confluence Cloud to publish public product documentation. Users are not required to log in and is not registered as users on our site.
These are the issues we have seen for anonymous users:
Does anybody have experience using Confluence Cloud for public documentation or have any suggestions to these issues?
Thanks
Sven Erik Johansson
NHN - Norwegian Health Network
We have also seen the 403 error and blank screen from time to time, but it is not consistent.
Another issue is that the object link resolver does not work for anonymous users. Se https://jira.atlassian.com/browse/CONFCLOUD-68023. Please vote for this bug.
The workaround that works for us is to remove the prefix https://mysite.atlassian.net/ from every internal link in the fabric editor.
For pages imported from server and using the legacy editor, internal links behaves as expected.
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My organization is using Confluence Cloud for public documentation as well and I've encountered the same frustrations you mention. I find it frustrating when an anonymous user hits a login page and can't get back to the home (overview) page. This should never happen. The user experience for anonymous users is majorly lacking and we've expressed these concerns to our sales reps and product managers, in the community, and via a focus group; but Atlassian seems to be focusing on the internal use of the product among teams rather than public use. In addition, the metrics are lacking. When we tried using Google Analytics the data is limited by Atlassian. The Analytics available in Premium is extremely limited to users (anonymous and logged in) and pages visited.
We've been having an issue for over a month now where anonymous users can't access the site. They either get a 403 error or a blank screen with the Atlassian logo in the middle of the page. Super frustrating to not have this yet resolved. What's the point of having a website people can't access?
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