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Is there any better way to preserve my data when I deactivate my subscription in Atlassian?

Pandaone
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May 8, 2024

Hello. Got a question about data preservation when stop subscription.
I know that deactivating subscription makes my data into data preservation period, and after 15~60 days it will permanently deleted.
There is huge amount data in Confluence and Jira, I hope back up my data without keep activating subscription.
Is there ways or alternatives to do this?

2 answers

1 vote
marc -Collabello--Phase Locked-
Community Champion
May 9, 2024

You need to export and backup the data yourself, Atlassian won't do this for you.

0 votes
Barbara Szczesniak
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May 9, 2024

@Pandaone Consider what are you intending to do with your data in the future. This may affect how you back up the data so that it is in a usable format for you.

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