Is there an article on using Confluence as knowledge repository?

[Shashi Matha]

I would like to explore using Confluence as repository for KCS articles. Any pointers?

[Mikael Sandberg · Accepted solution]

Have a look at this user guide, it covers how to use Confluence for your knowledge base.

[Kristian Klima · Accepted solution]

@Shashi Matha - you can also look at this if you're looking for a more complex solution (you can still implement the JSM integration from @Mikael Sandberg's post.