Is it possible to preview an attached file or image when making a request in the portal?

[Peder Lindström]

Hi!

Is it possible for a customer that raise a request in the portal to preview the file or image?

It is so hard to see the picture. If you add several pictures, then it can be hard to know.

[Christos Markoulatos]

Hi @Peder Lindström 

No, there’s no native way for customers to preview attachments in the JSM portal form before submitting. They can only see filenames and remove them.

Options:

• After submission, images show as thumbnails in the request view (but not during creation).
• If this is critical, you’ll need a feature request — there’s no existing JAC ticket for “preview before submit.”

How to request it:

• Go to Browse projects - Create and track feature requests for Atlassian products. → search For the product that u would like the feature and open a ticket.

Hope this helps!

[Thiago P _Atlassian Support_]

Hey there @Peder Lindström ,

Your question was posted on the Confluence Q&A forum but it sounds related to Jira or JSM question - can you confirm?

[Peder Lindström]

You are right.
It is a JSM question.
I was thinking this was the right forum :)
I will change it.

[Thiago P _Atlassian Support_]

No worries, just moved it to JSM Q&A  =]

[Tomislav Tobijas]

Hi @Peder Lindström ,

Can't just users/customers click on the file to make it larger/preview it? There's no official button but I just tested this and if you click on the image once you attach the file, it will display in full size/full window. 👀

Cheers,
Tobi

[Peder Lindström]

In the progress of creating the request, there is no way to open and view the file or image. Only delete the file/image