Iranian customers can't open Confluence pages

[Samo Jurdik]

Is Iran blocked? Isn't it an overreaction to sanctions? 

Sanctions have been lifted. 

Please enable access from Iranian IP addresses. We have customers there and they can't reach our documentation.

[SMS · Accepted solution]

Hi Samo,

U.S. law prohibits Atlassian, an Australian corporation with offices in the United States, from providing access to our products and services to organizations or End Users located in the following countries and regions; Crimea Region of Ukraine, Cuba, Iran, North Korea, Syria, Sudan.

Therefore, it is not possible to permit access via those countries.

Thank you for your understanding!

Regards,

Shannon

[Samo Jurdik]

Thanks for a fast response.

As per my information, sanctions against Iran have been cancelled. 

[SMS]

Hi Samo,

Could you refer to me where you found this information? 

The U.S. nuclear sanctions against Iran were lifted, but the other sanctions remain in effect, including those that prohibit U.S. companies and U.S. persons from engaging in most transactions involving Iran.

I hope that clarifies things for you but let me know if you have any questions.

Shannon

[Dara Vakili]

@Shannon SI am a UK customer with a UK company. I am transiently in Iran and unable to work because of this. Can you please consider that paying customers with legitimate non sanctioned countries and organisations may legitimately be on business in those countries?

[Jessica krogstadt]

Is there an updated Sanctions list?

[Jessica krogstadt]

Is there an updated Sanctions list for your products?