Insert picture with firefox taken with win+shift+s not working constantly

[Elias Mahla]

Hey, 

I used to make screenshot with the command win+shift+s then inserting the picture in a confluence page with strg+v. Suddenly it didnt work anymore in firefox. 

I deactivated all the add-ons cleaned the cache but without success. 

I checked this entry in firefox for true: 

dom.events.asyncClipboard.clipboardItem 

Also no success.. 

In edge its working fine..

Does anybody know how to solve this problem?

Thank you :) 

[Elias Mahla · Accepted solution]

Well turns out the snipping tool was somehow uninstalled from my laptop... 
With installing it, everything is working fine.
Thanks for the help :)

[Aaron Pavez _ServiceRocket_]

Hi @Elias Mahla 

Are you using Windows? Linux? Mac?

First, check if the screenshot is on the clipboard.

If it's there and Ctrl+V doesn't work, and if you are using Windows, restart in Safe Mode with Networking and check. might be another app causing this.

Regards

[Elias Mahla]

Hi, thanks for your reply. 

I´m using windows, i can paste the picture in onenote, copy it from there and then paste it into confluence :) 
But not directly =/

[Aaron Pavez _ServiceRocket_]

Try the safe mode. I know for a fact some apps can do that.

Try it and let us know.

Regards

[Elias Mahla]

I thought i´ll give it a try and see if an of the add ons are causing the problem. 
So i started with empty cache+no add-on, suddenly it was working. Then activated ad-block-plus, was not working again...
I tried to reproduce this behavior but without success ... so again empty cache+no add-on wasnt working 
I´ll investigate..

[Elias Mahla]

I tried it in safe mode but no success.

Firefox offers me to run a clean version of firefox but no success as well.

In jira i can insert pictures but get an error "screen doesnt support to insert pictures". 
Could be an windows setting. I´ll search ahead. 

[Aaron Pavez _ServiceRocket_]

Did you tried windows safe mode or firefox safe mode?

Try both.

This is for firefox

https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode?redirectslug=troubleshoot-firefox-issues-using-safe-mode&redirectlocale=en-US

regards

[Elias Mahla]

I could do it only with firefox, my company doesnt allow me to start windows in safe mode -.-

[Elias Mahla]

Well turns out the snipping tool was somehow uninstalled from my laptop... 
With installing it, everything is working fine.
Thanks for the help :)