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I have problem to login in into the confluence server with admin account - How can I reset password?

Massimo Currò
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January 29, 2018

The admin account cannot doing more access to my Confluence server - How can I reset the password ? 

Where I can find the exact version of installed version ?

 

thank you in advance

1 answer

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AnnWorley
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 29, 2018

Hi Massimo.

Unless your login page is customized the version is displayed beneath the login box:

poweredby.png

If the version is not displayed on the login page, check the <confluence_home_dir>/logs/atlassian-confluence.log for the phrase, "Starting Confluence" as the version will be logged on startup.

The admin password reset instructions vary depending on your version, so please do check it. If the version is Confluence 6.5.0 or lower, use this doc: Restore Passwords To Recover Admin User Rights

If you are using Confluence 6.5.1 or higher, this doc is the one: Restore Passwords To Recover Admin User Rights 

Thanks,

Ann

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