I have lost the confluence space, can not find data...please help

[samarth gohel]

I have lost the confluence space, can not find any data after reactivating...please help

[Shalini Pradhan]

Hello @samarth gohel ,

Good day! Have you already reactivated the site or yet to reactivate? Can you share your cloud site URL?

[Kris Klima _K15t_]

Hi @samarth gohel 

Check your inbox, you should have received an email (or several) with deactivation warning.

Example: https://community.atlassian.com/forums/Confluence-questions/Deleted-Confluence-Cloud-Free-site-Data-recovery-request-Spotme/qaq-p/3191665

Deactivation seems to be happening a lot with anecdotal evidence suggesting that it may happen earlier than advised

I requested Atlassian Support to look into this.

[G subramanyam]

Hi @samarth gohel welcome to the Atlassian community.

Please be informed, this often happens after a period of inactivity or a subscription lapse.

• If you are on a Free Plan, Atlassian deactivates the site after few days of inactivity. Once deactivated, Atlassian typically holds the data for only 14–60 days (this varies by plan) before permanently deleting it.
• Sometimes the spaces exist, but your user permissions were not restored correctly during the reactivation process, making the spaces invisible to you.
• If you have multiple Atlassian sites, you may have reactivated a different, empty site under the same account.

Please check:

• For Space Permissions (The "Hidden" Space).
• Verify subscription status (Organization and click Billing).
• If you are on a Free plan, you normally don't have access to technical support, but for site deactivation and data loss, Atlassian makes exceptions. Contact Atlassian pricing, billing and licensing support .

Official documentations

Delete, restore, or purge a content item.

Reactivate a subscription

[Kris Klima _K15t_]

Slight correction, Free plan doesn't support Permissions.