I have a form that I created in a space. Some users cant view pdfs that were submitted in the form?

[Derek anthony martinez]

I have checked the space permissions and page permissions and gave them all max permissions and they can not view the pdfs still. 

[Alex Medved _ConfiForms_]

Do you have your ConfiForms form (definition) configured to use the "secure storage" for the uploaded files?

[Derek anthony martinez]

Yes I Have the Enable secure storage for attachments (files)

Files will be stored in sub-pages with restricted access. Make sure you explicitly define additional users as form administrators" box checked.  

Should I uncheck it?

[Alex Medved _ConfiForms_]

But in this case the files that are attached could be accessed only by users who have access to them. 
Basically, exactly what you experience 

[Derek anthony martinez]

So in order for a user to access these files they have to be listed as a form admin?

[Alex Medved _ConfiForms_]

Either as form admins/super users or just dont use the secure storage option

[Tomislav Tobijas]

Hey @Derek anthony martinez ,

Any chance you can share some additional details here?

A couple of questions:

1. Are PDFs added directly to Confluence pages, or are they embedded on a page but the source is elsewhere (e.g., SharePoint/OneDrive)?
2. This form you've mentioned - is this a form in Jira, Marketplace application or some custom solution?
3. I've also just remembered - are we here talking about DC or cloud?

If you can share some examples of the actual form and the page design, that would be helpful. 👀

Cheers,
Tobi

[Derek anthony martinez]

Hey @Tomislav Tobijas ,

This form is through confluence  I created a form using the confiforms definitions.  When someone submits the form they usually attach a pdf and/or a zip file.  When they submit the form the PDF goes into a subpage.  Then a link is listed to the pdf or the file.  

Thanks, Derek Martinez 

[Tomislav Tobijas]

Ah, okay @Derek anthony martinez - thanks for clarifying!

You'll probably be able to troubleshoot this with @Alex Medved _ConfiForms_, as he probably got the most experience with ConfiForms out of all of us :)

[Prasanna Ravichandran]

Hi,

If some users cannot view the form, it is usually due to permissions.

Check the following:

• Make sure users have access to the Confluence space
• Verify page restrictions are not limiting access
• Ensure the form app (if third-party) allows those users/groups
• Confirm users are logged in with the correct account
• Try opening in an incognito window to rule out cache issues

If the problem continues, share which form app you are using and any error messages.

[Derek anthony martinez]

Hello,   after trying to open a file or PDF they get taken to a page that says " Page not found"   as well as

-the page doesnt exist 

-the page exists but you don't have view permissions for that space