I cant access my account

[Jhonatan Tomaz Andreassa]

Hello,

I would like to request support to access my account on Confluence. I already have the necessary internal permissions, but I cannot access my account and keep receiving the message that my user does not have access to Confluence at contactservicesolutions.atlassian.net.

I have asked several people within my company on how to resolve this issue, but no one has been able to help me.

I need this access to perform a fundamental part of my job.

Thank you for your assistance.

[Rob Hean]

To build on Varuns response - 

Highly recommend you connect with your IT team about this.

If it worked before and stopped it's possible your access changed, or that you're logging in via a separate email.

Hope your team can assist!

[Varun Chillamcharla]

Hi Jhonatan,

This error usually means your Atlassian account exists, and you might even have access to other products like Jira on that site, but you haven't actually been granted product access to Confluence specifically, those are separate even within the same org.

This needs to be fixed by whoever manages your organization's Atlassian admin (usually IT or a Site/Org Admin), not something you can fix yourself:

1. They need to go to admin.atlassian.com > Products, find Confluence, and add your account/email to the list of users with access

2. If access is managed by group membership instead, they'd need to add you to whichever group grants Confluence access on that site

Since your coworkers haven't been able to help, it's possible none of them actually have Org Admin rights either, in that case, whoever manages billing/subscriptions for your company would need to be the one to grant this.