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I cannot delete my account man, why can't i delete the account, it is a simple action ??

Andrei Aleonte
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September 17, 2025

It says i have some billing stuff, but i never used billing. Isn't there support or something ?

2 answers

1 vote
Mia Tamm _Simpleasyty_
Atlassian Partner
September 17, 2025

Hi @Andrei Aleonte! Deleting an Atlassian account can be blocked for a few common reasons.

Why you can’t delete it

  1. Your account is managed by an organization (SSO/Atlassian Access).

  2. You are a site/org admin or a billing contact for a cloud site.

  3. There are active products (including trials) or unpaid invoices tied to your account.

How to fix it

  • If your account is managed: you can’t delete it yourself. Ask your organization’s admin to remove or deactivate you.

  • If your account isn’t managed:

    1. In every site you belong to, cancel active products or transfer admin/ownership to someone else.

    2. Remove yourself as billing contact (or add another person so you’re not the only one).

    3. Make sure there are no outstanding invoices.

Delete your account

When the above is clear:
Go to id.atlassian.com → Account preferences → Delete account, and confirm. There’s a short grace period to undo it; after that, it’s permanent.

Quick tip

If you only want to leave a site or stop paying for one product, you don’t need to delete your whole account—just leave that site or cancel that product.

— Mia Tamm

0 votes
Nikola Perisic
Community Champion
September 17, 2025

Welcome @Andrei Aleonte 

Have you followed the steps from this article? https://support.atlassian.com/atlassian-account/docs/delete-your-atlassian-account/

Also, if you are not the billing administrator, your billing administrator needs to take a look at the billing. Overall, I'd suggest to go through the article steps.

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