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I cannot add images or videos to a space.

Jamie Mielczarek
Jamie Mielczarek
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August 31, 2023

I cannot add images or videos to a space. When i do i just get stuck in a loop where the chat sonic logo keeps getting added. Ths site then crashes

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Sayed Bares _ServiceRocket_
Sayed Bares _ServiceRocket_
Community Champion
September 1, 2023

@Jamie Mielczarek Welcome to Atlassian community!

The free version of Confluence comes with 2GB of storage and a 100MB size limit for each attachment, are you sure you are not hitting the limit? is your video bigger than 100MB? 

Can you explain further on the Confluence crash? do you see a message saying that the confluence crashes? share a screenshot so we can understand better.

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Jamie Mielczarek
Jamie Mielczarek
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September 1, 2023

If you have the Chat Sonic extension on google chrome you cannot add videos and images. the CS logo keeps getting added and confluence freezes. I have switched to micfrosfot edge where we don't have the CS extension and do not expereice the same issue

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