I can't access my account

[Alvaro Salazar Hevia]

Hi, I am using my personal account as it is practically impossible to reach you otherwise.

I have an active account in my organisation with the following email: alvaro.salazar@sphinx-electronics.de but this account is no longer used by my organisation (but it is the one I currently use).
My email now is alvaro.salazar@haefele.com but every time I want to make an update like my password or anything, it says it will send an email to this account (alvaro.salazar@sphinx-electronics.de), which again, is not receiving any emails nr spam or anything.

What can I possibly do to make this work?

[Marc -Devoteam-]

Hi @Alvaro Salazar Hevia 

This depends, is the account, unmanaged or managed?

• Unmanaged Accounts (Personal or Non-Corporate Emails)
  
  If you own the account and it is not tied to a corporate IT policy
  • Go to the Atlassian Profile Management page.
  • Sign in with your current credentials.
  • Enter your new email address and select Save changes.
  • Check your new email inbox for a verification message and follow the instructions to complete the update.
• Managed Accounts (Corporate/Organization Accounts)If your account is managed by your company, you will see a message stating your account is managed:
  
  You cannot change this email address yourself.You must contact your company's Atlassian Administrator or your IT department to request the change.

[Alvaro Salazar Hevia]

Oh, understood. Thanks