I can not go to my cloud confluence page!!

[陈俊屹]

This is my URL  cjyisarcher.atlassian.net

[Trudy Claspill]

Hello @陈俊屹 

I have flagged your post to raise it to the attention of Atlassian team members. They should get back to you within 2 business days.

We are a user community here and don't have access to see what is happening with your site.

Was this a subscription you set up? Are you the administrator for the site you named?

When was the last date that you successfully accessed the content of this site?

Are there other users of the site? If so are they experiencing the same thing?

[陈俊屹]

Thanks

[Barbara Szczesniak]

@陈俊屹 Can any other users of your site access it? If not, did your org administrator receive emails that your site might be deactivated due to inactivity? The message you receive does not indicate deactivation, but you should contact the admin within your organization to see if they are aware of any issues. You can also see this page for information on reactivating your subscription: https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/ 

If other can access the site, have you tried:

• using a different browser
• using incognito mode
• clearing your browser cache

[陈俊屹]

there is no any code i can select

[Arkadiusz Wroblewski]

Hello @陈俊屹 

When was last time you tried Acces your Page ?

[陈俊屹]

30 min ago

[Arkadiusz Wroblewski]

@陈俊屹 

Successfully? 😅

[陈俊屹]

Still Broken

[Arkadiusz Wroblewski]

@陈俊屹 

What I meant, if this attempt yesterday was successfully and then suddenly stopped working ?

[陈俊屹]

Nope, I opened the page may at 1 month ago

[Arkadiusz Wroblewski]

@陈俊屹 

@Trudy Claspill  already flagged your Post. I'm able to do that first from today.

Please wait patiently for a response from Atlassian. In the meantime, could you please answer her questions? They will help narrow down the problem more quickly.

[陈俊屹]

thanks

[Rishabh]

Hi @陈俊屹 ,

Thanks for your patience.

I have verified the site https://cjyisarcher.atlassian.net internally and can confirm it has been deleted, so you can't access it.

According to the internal logs, the Confluence subscription was deactivated on October 13, 2025, and the instance has now been deleted.

You can refer to the following link for more information related to product deactivation and deletion: https://support.atlassian.com/organization-administration/docs/delete-your-organization/#How-long-will-it-take

Let us know if you have any queries; we are happy to assist.

Regards,
Rishabh
Atlassian Support

[陈俊屹]

How can I recovery it？

[Rishabh]

Hi @陈俊屹 ,

I understand your concern. Unfortunately, we can't recover the site, as it has already passed its recovery period. The site is purged from Atlassian's system.

Please refer to the following link for more information related to product deactivation and deletion: https://support.atlassian.com/organization-administration/docs/delete-your-organization/#How-long-will-it-take

Let us know if you have any queries; we are happy to assist.

Regards,
Rishabh
Atlassian Support

[陈俊屹]

My Bill page was broken, just konw :(