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I can log into Jira but cannot log into Confluence

Systems_Department
January 11, 2019

I moved confluence and jira to a new server and I can log into jira service desk but I cannot log into confluence.

1 answer

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Brittany Wispell
Community Champion
January 11, 2019

What is the error you are getting when trying to log into Confluence? 

Systems_Department
January 11, 2019

The following error(s) occurred:

Sorry, an error occurred trying to log you in. Please try again.

 

I have created a application link for confluence and jira

Systems_Department
January 11, 2019

Weird thing is I can log in with my password and username to confluence and jira and service desk but none of my other users can log into confluence but they can log into service desk.

Systems_Department
January 11, 2019

Also when I go to change the password of a user I get an error 

 

Set User Password : jim

The following error(s) occurred:

Failed to change user password. Check your server logs for more

information.

 

logs

->[null]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #1332150634)
-- referer: http://192.168.1.36:8090/admin/users/setuserpassword.action?username=jim | url: /admin/users/dosetuserpassword.action | traceId: b3965817f8a6283b | userName: nishet | action: dosetuserpassword
2019-01-11 18:12:48,261 WARN [Caesium-1-2] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']

Systems_Department
January 11, 2019

2019-01-11 18:11:49,520 WARN [http-nio-8090-exec-7] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:

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