I am unable to add Confluence app

[Phan Hoai Thu]

I can't found any inactive subscription:

Or any invoice:

Please help me out

[Tomislav Tobijas]

Hey @Phan Hoai Thu ,

If you suspect there might be an issue with this (add new app under your site), you can reach out to billing support here: Atlassian Support: Pricing, Billing & Licensing 👈

Select something like Product Trials > Trial a new product > Need more help? and fill out the form/your question (issue) and submit the ticket.

Billing and licensing team should be able to assist you and check what's going on with this particular app, site and billing account.

Cheers,
Tobi

[Arkadiusz Wroblewski]

@Phan Hoai Thu 

One additional thing I would check with Atlassian Billing is whether Confluence was previously active on this same site.

There have been several very similar cases where Billing showed no outstanding invoice, but an old cancelled/deactivated Confluence subscription was still associated with the site on the backend and prevented Confluence from being added again.