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I am not receiving the verification mail for logging in into my atlassian account

Artur Minich
September 4, 2026

Hey i waited for over 10 minutes and nothing happened.
I checked everything and receive all ohter emails.
That sucks because there is no clear issue on my side or help from your side and I need to work 
What can i do

3 answers

3 accepted

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1 vote
Answer accepted
Nikola Perisic
Community Champion
September 4, 2026

Hi @Artur Minich 

Were you receiving the verification emails before? When did it start to happen?

Artur Minich
September 4, 2026

Yes I did but it was like month ago

I need to refresh a Token and I just noticed it yesterday

Thx for reply

Artur

0 votes
Answer accepted
Jeovane Goes Maciel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 4, 2026

Same thing here, all guys on my company don't receive the email for logging in Jira. Nothing found in the junk mail folder.

Artur Minich
September 8, 2026

Hey, did the problem got solved for you?

I received the mails much later that day, even from the day before. Seems they were stuck somewhere, I couldnt find any reason either.

Kind regards
Artur

Jeovane Goes Maciel
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 8, 2026

Hi there, Arthur!

Thanks for your reply.

Yes, eventually everything went back to normality by its own.

Maybe it was just some lag in the mail delivery system.

0 votes
Answer accepted
Arkadiusz Wroblewski
Community Champion
September 4, 2026

Hi @Artur Minich 

If you’re waiting on a verification email to log in, try clicking "Didn't get the code? → Resend it." Also, check your spam or junk folder for an email that says "Verify your identity."

Make sure to ask your mail administrator if emails from Atlassian are getting blocked and double-check that your inbox isn’t full. If you need the email verification link, look for messages from @am.atlassian.com and hit "Resend verification link."

I don´t see there are any major issues with Confluence authentication, so the problem is probably just with your account or how the emails are being delivered. If resending doesn’t help and your mail admin confirms there aren’t any filtering issues, let your Admin reach out to Atlassian's General Inquiries for help with your account or login issue. Remember, community members can’t check if verification messages are being delivered.

Email address verification issues | Atlassian Support

Troubleshoot login issues with your Atlassian account | Atlassian Support

Best,

Arek🤠

Artur Minich
September 4, 2026

Hey Arek,

Well I guess it has to be our mail account blocking it, but I tryed many ways to send me and email via formulars, collegues and stuff and I received all Emails so i was confused.

No you are right. I need the changes this week and it was just a desperate attempt seeking for help.

Thank you also for your quick response

Have a good weekend

Artur

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