I am having an issue with one of my team members login.

[Mike Wegner]

He forgot his password so he hit the reset password.  He then tried to log in, and it says that it sent him a code like multi-factor Authentication but he does not get anything on his phone and he doesn't remember setting multi-factor up at all.  I as the admin tried to reset his password but cannot find a place to do so and someone else mentioned in the community that the user needs to log in once before the admin can reset their password.  What can I do to get his access back? Thanks in advance.

[Vronik]

Hi

Look at this post, maybe can help you

https://support.atlassian.com/confluence-cloud/docs/change-your-confluence-password/

https://confluence.atlassian.com/cloudkb/atlassian-account-restore-suspended-users-1252009972.html

In any case, when it asks you for the double authentication factor, read it carefully, because I think that at the end of the page there is an option that tells you that you can continue without said verification.

Regards