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How to verify the domain to get managed accounts via our 365 Entra AD?

stefan_baader_cpp_canon
August 4, 2026

Dear community,

we subscribed a Confluence Cloud Standard license and an Atlassian Guard Standard license. Now we try to configure the basic things. 
We = IT department with application and infrastucture experts. 

But to be honest: following the documentation Connect to Azure Active Directory | Atlassian Support* has no success. 

What we already achieved: in https://admin.atlassian.com/

  1. Adding our domain name
  2. Following "Azure AD sync" (we prefer that)
  3. Choosing Identity provider MS Entra ID
  4. Named the directory

 

 

2 answers

1 vote
Marc -Devoteam-
Community Champion
August 4, 2026

HI @stefan_baader_cpp_canon 

Here is the KB on to claim a domain and verify that domain; verify-a-domain-to-manage-accounts 

Marc -Devoteam-
Community Champion
August 17, 2026

Did you also make ale necessary DNS entries and all actions on the Azure side?

0 votes
Tomislav Tobijas
Community Champion
August 16, 2026

@stefan_baader_cpp_canon Any chance you sorted this out? (by either following what Marc shared or by some other method)

If not, can you maybe share some additional details on where you're currently stuck?

Also, I'm curious - are you trying to connect to local AD or cloud Entra ID?

Cheers,
Tobi

stefan_baader_cpp_canon
August 17, 2026

The documentation did not help. We try now to follow up the option with the DNS entry

Like Tomislav Tobijas likes this

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