How to transfer MFA to my NEW phone?

Hello @Pia Kuijpers 

First, Account is managed by you or its Company Account ?

That should explain you some of steps Manage two-step verification for your Atlassian account | Atlassian Support

Best,

Arek🤠

Hi @Pia Kuijpers ,

The steps you're following are for Data Center (self-hosted), and it's correct, but the "Two-step verification" option may be disabled by your Jira/Confluence admin.

Ask your admin to confirm that two-step verification is enabled at the application level before you can see it in your profile.

If you're using the Cloud version, the process is different, which would explain why you can't see the "Two-step verification" option in your profile.

1. Go to https://id.atlassian.com/manage-profile/security

2. Under Two-step verification, click Manage two-step verification

3. You'll be asked to verify your identity (password or existing code)

4. From there, you can revoke the old device and set up a new one by scanning a new QR code with the authenticator app on your new phone

You can learn more details here: Manage two-step verification for your Atlassian account

Hope it helps 🙌
Liam

Hi @Pia Kuijpers 

f you click Set up what happens?

• Does it show an error message?
• Does it say already configured?
• QR code?