How to set-up KB in Confluence to be used with JSD?

[Alexander Busch]

Hi everyone,

I have set up our JSD and it works all fine.

I have started to use confluence by creating numerous separate spaces for each external partner we work with. Each space is structured with some sub-pages to separate hardware from software issues.

Now I found out that in order to use the knowledge-base with JSD I need to link the JSD project with the confluence knowledge-base space. But the knowledge-base space now is just one of many spaces I created. 

I can see that my JSD issues are now looking up information from the separate confluence knowledge-base space that I connected.

So it is clear: all information that JSD will refer to needs to go through this one linked knowledge-base space.

My question is now:

1. Am I right so far?

2. Is there any chance to link my existing (individual) spaces with the JSD linked knowldege-base space in such a way that JSD will refer to the information from the then linked spaces as well? The "add shortcut" function is not the solution (as I was hoping to be).

3. Or do I have to re-create all the content from my separate spaces under the JSD linked knowledge-base space?

[Sachin · Accepted solution]

Hello Dominik, 

You are right so far about how "all information that one JSD project will refer to needs to go through this one linked knowledge-base space." According to this JSDCLOUD-170 there is no way to link more than one Confluence space to a JSD project. So I would recommend you to have one Knowledge Base with different set of articles labelled correctly as per your needs.

Few resources to help you understand more in detail 
Set up a knowledge base so customers can serve themselves
6 steps to creating a knowledge base with Jira Service Desk and Confluence


Best,
Sachin.

[Alexander Busch]

Hi Sachin,

thanks a lot for linking the 6-step guide. That looks like a perfect resource to fix my knowledge-base!

Best regards
Dominik

[Sachin]

I am glad it helped! Cheers to Atlassian blog for that Article.