How to manage IT documentation and Knowledge base content restrictions in one space

[Paul Lee]

Hi,

We currently use Jira Service desk for our IT Help desk ticketing system.  It is, of course, linked to one Confluence space. Our vision is to use this space for the organization's knowledge base / wiki, however we also want to add IT department specific content in the same space.

In other words, we are adding content that is ONLY viewable to our IT department in this confluence space, but include content we would like to use for the company knowledge base to help field FAQs and be a source for "how-to" and "troubleshooting" articles. Also, these articles will ideally show up "related articles" in Jira service desk "issues aka help desk tickets" where we could suggest them to end users as needed. We just dont want restricted content to be visible, but still keep everything in the same confluence space.

Could I get suggestions on how to best set this space up and how to organize by content?

Thank you! 

[Krzysztof Daukszewicz [CoreSoft Labs]]

Hello, you should create a sub-page under which all the IT articles will be stored and limit the visibility of this page (and therefore all the child pages, too) to the IT department user group.

Also, use labels to differentiate between one type of content and another.