How to conract Support

[Andreas Adam]

"Submit Support Request" is inavtive

[Shannon S]

Hi Andreas,

It appears you have a Starter License, so your support does go through Community, and so you've come to the right place!

Can you please elaborate what your issue is exactly?

Regards,

Shannon

[Andreas Adam]

Hi,

in december we bought

SEN-

Confluence (Server) 25 Users: Commercial License

Implico GmbH

15 Dec 2018

and shortly

SEN-

draw.io Diagrams for Confluence for Confluence (Server) 25 Users: Commercial License

Implico GmbH

06 Apr 2019

Now we wanted to add 10 users from a different distributor:

SEN-	Confluence (Server) 10 Users: Starter License	Implico GmbH	19 Apr 2019
SEN-	draw.io Diagrams for Confluence for Confluence (Server) 10 Users: Commercial License	Implico GmbH	19 Apr 2019

But I think that was wrong.

The question is:

How can we add these 10 users and what about the licences we’ve bought already additionally?

[Shannon S]

Andreas,

Same as your last post I removed your SEN identifiers because this is personal information.

For your Starter license, if you have technical questions, you can ask here. But if you have a billing or licensing question, you can go to support.atlassian.com and ask there.

I have raised this question as well for you already so you don't need to do that right now. Someone from the Advocates team will get in touch with you.

Regards,

Shannon