How to completely remove Confluence from app launcher (enabled by mistake)?

[Hai Nguyen]

Hi everyone,

Confluence is showing in our app launcher under our site, but we do not have an active Confluence subscription and did not intend to enable it.

It seems Confluence was created by mistake. We would like to completely remove it from our site and from the app launcher menu.

In Billing, there is no Confluence subscription listed.

Has anyone encountered this before?
What is the correct way to fully disable and remove Confluence from the site?

[Shalini Pradhan]

Hello @Hai Nguyen ,

Good day! Welcome to Atlassian Community :)

Could you please share your cloud site URL?

[Marc -Devoteam-]

Hi @Hai Nguyen 

I have requested assistance for you, an Atlassian Support engineer should contact you within 2 working days.