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How to add a feedback mechanism in Confluence Knowledge Base

Anwesha Pan _TCS_
Contributor
July 11, 2025

I am looking to add a feedback mechanism in Confluence Knowledge Base. Does any add on or plugin or form anything like this exist any more? I don't want to use Marketplace Apps.

As a Knowledge Base contributor in my project, it would be exceedingly helpful to get feedback on a page.

1 answer

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2 votes
Answer accepted
Tomislav Tobijas
Community Champion
July 12, 2025

Hi @Anwesha Pan _TCS_ ,

I'd say the question is, what's the expectation when you say 'feedback'?

For example, as mentioned here, the best thing Confluence offers is the page/content comments and reactions 👀

If you're searching for something more than that, you'd probably need to turn to Marketplace solutions.

A potential alternative would be to build some Jira feedback forms (JSM is even better if you have this app)/work items where users can submit their feedback on specific content.
This would require designing some kind of internal process to manage everything efficiently.

Cheers,
Tobi

Anwesha Pan _TCS_
Contributor
July 14, 2025

Thanks @Tomislav Tobijas for answering my question and providing with the suggestions :)

I had tried initially with the page/content comments and reactions but it wasn't helpful to show it as a graph or data which I can pull to show it to my management. Hence I am looking for something more.

I will look into the the Jira feedback forms but does that work in Confluence Knowledge Base wiki page?

Thanks,
Anwesha

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