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How to Resync/authenticate a user's JIRA-Confluence application link?

Brandon Finley
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May 14, 2019

We are an environment that has our 2 JIRA and Confluence instances linked to each other. One of our users has an issue with their individual authentication between the two, on the JIRA side there is normally a click to authorize option near the activity stream to authenticate and connect the two instances for the user's information. But this is no longer available. Another issue is when creating a space from a templace designed to be linked to a departments JIRA page, this user can no longer select a project from the JIRA drop down in the Create Space menus.

 

No other user has this issue.

 

Troubleshooting steps so far:

User tries in different browser

User flushes local cache

Confirmed user is an admin on both JIRA and Confluence

On confluence, Administration > Cache Management > Flush All

 

Any help?

1 answer

0 votes
Fabian Lim
Community Champion
January 28, 2022

Hi Brandon,

I suggest you use the following troubleshooting guide to find the root cause: https://confluence.atlassian.com/kb/application-links-troubleshooting-guide-718668765.html 

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