How do i update may name in cp.certmetrics cisco account

[sreenath c]

how do i update my name in cp.certmetrics cisco account and cisco pearsonvue

[Marc -Devoteam- · Accepted solution]

Hi @sreenath c 

Reach out to their support, https://support.google.com/cloud-certification/gethelp 

[sreenath c]

https://cp.certmetrics.com/cisco/en/profile/information

this is for cisco not for google

[Marc -Devoteam-]

Then contact Certmetrics directly.

Also you are on an Atlassian Community forum, this has no relation with Cisco.

Or contact Cisco support in relation to certifications, As they might have blocked changing names on their Certmetrics portal.

[sreenath c]

case has been raised. no reply from 4 days

[Marc -Devoteam-]

Hi @sreenath c 

Contact Cisco on this, you are now posting on an Atlassian Community forum.

This forum has no relations to Cisco.

[sreenath c]

yes, but regarding the issue cisco direct to jira management for raising case and jira management tool is atlassian.

[Marc -Devoteam-]

Hi @sreenath c 

A JSM instance or portal might be hosted by Cisco.

Then contact Cisco IT.

The application JSM is made by Atlassian, but this is an application used by many companies and is an ITSM tool, Atlassian is not managing certmetrics

[Arkadiusz Wroblewski · Accepted solution]

Hello @sreenath c 

Atlassian Community members will not be able to change or verify Cisco CertMetrics account details. Thats case Between Cisco/Certmetrics/You. Atlassian have nothing to do with that, besides just using like a lot of companies Certimetrics as Certification Platform.

Best,

Arek🤠

[sreenath c]

yes, but regarding the issue cisco direct to jira management for raising case and jira management tool is atlassian.

[sreenath c]

it's almost 4 days since i raised the case no response