How do I re-establish access to our existing Confluence content?

[Mark Mendenhall]

I need assistance re-establishing access to our existing Confluence instance!

As of 29 June we have lost access to our Confluence Content (globalmaritimewerx.atlassian.net).

I have an Invoice (IN-007-189-664) dated this morning (June 29th) saying that we paid our monthly Confluence Standard subscription. I just noted that it only shows 5 users instead of the usual 6 users. 

I can't log into my existing account without support from an Admin - and guess what, I'm the Admin on this account!

Please have a member of the technical team, reach out to us as soon as possible.

We turned in a ticket earlier today with sales. They said they would raise this to the techn ical support team, but we have not received any correspondence from the Technical Team.

Email: mark@globalmaritimewerx.com 

Entitlement number: E-43K-YV8-Z5C-G5D

Phone: (805) 320-0100

[Barbara Szczesniak]

@Mark Mendenhall I will refer you to the response on your similar post: https://community.atlassian.com/forums/Confluence-questions/Confluence-URL-is-not-found-How-do-I-contact-technical-support/qaq-p/3254858 

Also, this is a public forum that can be accessed by anyone on the internet. You should not include sensitive information in your posts.

[Christos Markoulatos -Relational-]

Hi @Mark Mendenhall Welcome

For such cases u have to open a ticket at support: Atlassian Support

Choose sales support since u have an invoice. The support team will route it to the appropriate team.

Hope u figure this out!