How do I become the org admin?

[Zak Rush]

Our org has Confluence and a number of Confluence spaces.

Our org has had some staff turnover which has left myself and a colleague running the business.

We, however, are not org admins.

We have been setup as space admins, which is helpful to a degree, but it seems we cannot add new staff that we have hired to Confluence spaces, or just manage the users we have already (such as suspending/deactivating old users no longer working for us).

In an attempt to gain org admin, I tried searching for who our current org admin was, and was pointed to admin.atlassian.com. When I logged in, it seemed to have created my own admin space (with a user of 1 (me), not 10 as I was expecting).

I can't find who my org admin is, I can't raise a simple ticket to get this fixed.

Can someone help please?

[Dirk Ronsmans]

Hi,

i'll see if we can raise this question to Atlassian directly on this post and see if they can raise a support  call for this in your name.

If you do know who your admin used to be, you can alwasy recreate their email account and try accessing/granting yourself access that way.

However, if you are not yet aware who the admin might be we can see if Atlassian can help you out!

This can take a few business days (especially with the holidays coming up) so give it a little time :)

[Zak Rush]

We've tried from various avenues - current and old/deactivated accounts.

We simply cannot identify the current org admin.

So whatever you can do to raise this as a ticket would be great!

Thanks

[Jessica]

Hi @Zak Rush 

Since we need to do some validations first, and we cannot share sensitive information, like names, emails and other information about your site and users, for privacy and security purposes, we have raised a ticket on your behalf and we will get in touch with you there, okay?

You should have received an email with the ticket creation message, and can reply to us there, but you can also check our support portal and login with the same email address you used to raise this thread, to see the tickets created by/for you and reply directly from there as well.

I hope this helps!

Regards,
Jessica

[Zak Rush]

I've seen the ticket creation - much appreciated!

[Dirk Ronsmans]

Thanks @Jessica  for the pickup :)