How can I restore data from before reactivation?

[norimiya]

I received a notification that my account was inactive and would be deactivated.

So I logged in, but a few days later everything stopped working, and all my data was deleted without my consent.

What should I do about this?

[Jack Brickey · Accepted solution]

hi @norimiya , Unfortunately you don't have access to Atlassian technical support on a free tier. Generally your data would not be subject to deletion independent of the instance itself I think. But it really depends on how long your free instance goes unused. The user that created the instance should be notified multiple times before the instance is decommissioned. I would suggest you try to contact support by going to https://support.atlassian.com/contact/#/  and select the Billing option.

[norimiya]

I see...Thanks for the helpful advice! I'll consider paying for the service and contact support!