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How can I recover all the data in my Confluence application's Space?

KAO
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February 8, 2026

i received this email in November 2025, the mail title {Your subscription is being deactivated due to inactivity} form

i was not login the Confluence, but i login today, and then i found all the data and documnet is disappear.

1 answer

2 votes
Trudy P Claspill
Community Champion
February 8, 2026

Hello @KAO 

Welcome to the Atlassian community.

This is a user community. We don't have access to help you recover your data. You will need to contact Atlassian.

The email you received should include a "contact us" link. Use that to reach out to Atlassian for help.

Be advised that after deactivating a subscription Atlassian keeps the data for a limited period of time. Your data may have been permanently deleted already.

Trudy P Claspill
Community Champion
February 8, 2026

If you no longer have that email go to the Atlassian Billing, Licensing, Pricing Support page and complete and submit the form there.

https://www.atlassian.com/company/contact/purchasing-licensing

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